General Questions
Who is 3L Cleaning?
We are a family-owned professional cleaning company based in Southern Maine. Our team is dedicated to elite-level standards, professionalism, and reliability in every office, home, or property we touch.
What areas do you serve?
We proudly serve Southern Maine, including Portland, Westbrook, Falmouth, Cape Elizabeth, and Scarborough. We also extend our services to the Seacoast regions of New Hampshire, covering Portsmouth, Dover, and surrounding towns.
Are you fully insured and professional?
Absolutely. 3L Cleaning is a family enterprise that operates under professional-grade precision. We are fully insured to give our clients total peace of mind while we care for their property.
Do you bring your own supplies?
Yes, we arrive fully equipped with professional-grade cleaning tools and specialized solutions tailored for each surface. You don’t need to worry about providing a thing—we handle it all.
Do you offer eco-friendly cleaning options?
Yes, we value your health and the environment. We can utilize environmentally responsible and non-toxic cleaning products upon request to ensure your space is as safe as it is sparkly.
Our Services FAQ
What is included in an office cleaning?
Our commercial service includes workstation dusting, floor care, restroom sanitization, and trash removal to keep your team productive and healthy.
Do you clean boat interiors?
Yes, we provide meticulous interior-only detailing for vessels in Southern Maine, ensuring your cabin and living areas are spotless for your next voyage.
What about post-construction?
We specialize in comprehensive fine-dust removal after renovations or new builds, reaching every nook and cranny to make your new space truly livable.
Can you handle motorhomes/vans?
Absolutely. We keep your mobile lifestyle fresh with professional interior cleaning for vans, RVs, and motorhomes, perfect for preparation or post-trip refreshes.
Do you clean homes for sale?
We provide show-ready deep cleaning to ensure properties make the best possible first impression for open houses and professional listings.
What is a recurring clean?
These are scheduled weekly, bi-weekly, or monthly visits tailored to your home, rental, or office's specific needs to maintain a consistent high standard of cleanliness.
Scheduling & Booking FAQ
How do I book?
Simply use our "Request Quote" form on the site or email us directly at info3Lcleaning@gmail.com. We'll get back to you quickly to discuss your specific needs.
How far in advance should I book?
We recommend booking 1-2 weeks in advance for initial deep cleans. Our recurring cleaning spots are highly sought after and limited, so we suggest securing yours early.
What is your cancellation policy?
We understand plans change. We require a 48-hour notice for any rescheduling or cancellations to allow us to manage our team's schedule and avoid a last-minute fee.
Do you offer recurring cleanings?
Yes, we specialize in consistent care! We offer weekly, bi-weekly, and monthly options for homes, offices, and rental properties across Southern Maine and Rockingham County, New Hampshrire.
Can I request a specific time?
We provide arrival windows rather than exact times. This allows our team enough time to finish each job with the high quality and meticulous attention to detail you expect.
Professional Onsite Care
Do I need to be home?
No, many clients provide a code or key for secure access. Our team is fully insured, background-checked, and committed to maintaining the highest level of professionalism while working in your space.
How should I prepare?
We ask that surfaces are cleared of clutter so we can focus on deep cleaning. This allows us to maximize our efficiency and ensure that every inch of your space receives the attention it deserves.
How long will it take?
Duration depends on the size and condition of the space; we provide clear estimates after an initial assessment and tailor the 3-step system to fit your specific needs and timeline.
How do you handle keys?
We have secure, professional processes for office and rental property key management. Your security is a top priority, and we ensure that all keys and access codes are handled with absolute confidentiality.
Pricing & Payment
How is pricing determined?
Rates are based on square footage, home condition, and cleaning frequency to ensure a fair and accurate price for your specific needs.
Do you provide free quotes?
Yes, we offer professional, no-obligation estimates for all our services, from residential homes to commercial office spaces.
What payment methods do you accept?
For your convenience, we accept all major credit cards. We securely keep a credit card on file and payment is due on the day of service unless other arrangements are made ahead of time.
Is tipping required?
Tipping is never expected or required, but it is always greatly appreciated by our hardworking team members for exceptional service.
Are there extra fees for pets?
We are a pet-friendly company! We don't charge extra pet fees, but we do ask for details about your pets so we can plan the right equipment and ensure their comfort. We do ask that your pets are safely secured upon our arrival